About Base

Base is building the foundation of American power. The grid is the largest, most complex machine in the world. Yet it’s aging, struggling to keep up with today’s demand, and is unprepared for our electrified future.

Base is modernizing the grid as the first engineering-led, technology-driven power company. We’re deploying a nationwide network of distributed batteries that strengthens critical infrastructure and saves Americans money.

Our team of engineers, operators, creatives, technicians, and electricians design and deploy systems at speed. If you want to tackle the problem that will define this century and shape the future of American energy, now is the time. Join us.

About the Role

We are looking for a motivated and customer focused Help Desk Technician to join the Base team. This role is key to ensuring our employees have the technical support they need to do their best work every day.

As the first point of contact for technical issues, you’ll represent Base with professionalism and patience while helping colleagues resolve hardware, software, and system-related issues. You’ll troubleshoot problems, escalate when needed, and make sure users feel supported and confident to do their own job.

This role will also give you the opportunity to collaborate closely with all teams throughout Base. As a fast moving company, there will be many opportunities for advancement within the team and company overall.

What You’ll Do

• Provide first level technical support for both hardware and software (Mac and Windows) via email, chat and over the phone

• Onboarding/offboarding employees (hardware and software)

• Assist in documentation for IT policies/procedures

• On-going software administration and support

• Manage the inventory of IT assets and maintain an organized space

• Ensure our meeting/conference rooms are maintained and available at all times

What You'll Bring

• Curiosity for technology and desire to grow your technical skills

• Exceptional soft skills and ability to work with employees at every level

• Software administration knowledge for our tech stack (Google/Slack/Zoom/Rippling/Microsoft)

• Technical troubleshooting knowledge for both Windows and Mac devices

• Strong organizational and time management skills

• Ability to write technical documentation

• Willingness to go above and beyond for every employee

• Knowledge of networking and security best practices

Our Values

We’re building a winning culture and we’re looking for people who are up for the challenge. Here’s what we expect from day one:

• In-Person Only: We work full-time in the office. No hybrid. No remote.

• Challenge the Status Quo: Question assumptions. Fix broken systems. Principles > rules.

• Move Fast: Focus on what matters, act quickly, and learn by doing.

• Give & Get Feedback: Be direct, be humble. Challenge ideas–including your own.

• Own the Outcome: Take full responsibility. Deliver results. No excuses.

• Act Like an Owner: Be resourceful, mindful of impact, and committed to the business.

• Be Decisive: Drive clarity. Make bold calls with imperfect info.

• Bring the Intensity: This is not a 9-to-5. We're building something hard which requires real commitment.