Job Summary

We are seeking a skilled IT Support Contractor to provide technical assistance, troubleshoot issues, and maintain IT systems for BasiGo Limited.

The ideal candidate will have strong problem-solving skills, hands-on experience with hardware/software support, and the ability to work independently or as part of a team.

Key Responsibilities

• Provide technical support for hardware (desktops, laptops, printers, peripherals) and software OS and applications
• Troubleshoot and resolve IT issues network connectivity, system errors, login problems, etc.) in-person.
• Install, configure, and maintain operating systems (Windows, macOS, Linux) and business applications.
• Assist with user account management (Microsoft 365 and Google Workspace).
• Support network infrastructure (Wi-Fi, routers, firewalls, CCTV, biometric access controls) and escalate complex issues when needed.
• Perform system updates and patches to ensure security and performance.
• Document solutions, create knowledge base articles, and provide user training when necessary.
• Collaborate with IT teams or vendors for escalated technical problems.
• Ensure compliance with company IT policies and security protocols.

Required Skills & Qualifications

• Experience: 5 years in IT support, helpdesk, or similar roles.

Technical Qualifications

• Proficiency in Windows/macOS/Linux troubleshooting.
• Knowledge of Microsoft 365, Active Directory, and cloud services
• Basic understanding of networking (TCP/IP, DNS, DHCP).
• Familiarity with remote support tools ( AnyDesk, RDP).
• Knowledge with CCTV and biometric access control
• Soft Skills: Strong communication, customer service, and problem-solving abilities.
• Preferred certifications : CompTIA A+, Microsoft Certified IT Professional (MCITP), ITIL, etc.
• Education: Degree in IT, Computer Science, or relevant field (or equivalent experience).
  

Preferred Qualifications

• Experience with ticketing systems
• Knowledge of cybersecurity best practices.

Availability : 2 hours daily for 5 days