It’s time to turn carbon emissions reduction into a business imperative. Clarasight provides global enterprises with a Planning & Intelligence platform to power business performance and emissions reduction. Some of the world's most recognizable companies, representing over $4T in market value, rely on Clarasight's software to reduce risks, save costs, protect revenues, and manage emissions aligned with business objectives and sustainability goals.

Clarasight is seeking a high performing Solutions Advisor to join our team and take our current momentum to the next level of growth through the acquisition of and value delivery to new and existing customers. This hybrid role is responsible for the overall success of the customer, pre-sales solutions consulting, implementation management, and customer success management. You will play a crucial role in guiding our customers through their journey from initial interest, through full deployment and ongoing success. We are seeking someone that is committed to helping enterprises close the gap between climate-related intent and action by scaling the client base of the world’s leading Carbon Planning & Intelligence platform.

About You

Are you profoundly committed to accelerating how enterprises close the gap between climate-related intent and action? Do you want to play an integral role in building a company and a go-to-market playbook? Do you love helping customers drive success and operate with a level of urgency climate change requires? If so, we want to hear from you!

Must Haves

• 5+ years of experience in a customer-facing role within an enterprise SaaS environment

• Technical proficiency with configurable SaaS platforms, including API integrations, reporting configurations, and data analysis

• Expertise in leading customer success engagements, including the development and management of strategic account plans, defining and executing against key performance indicators (KPIs), and driving measurable value across a portfolio of clients.

• Experience leading upsells, cross-sells, and expansions for an enterprise B2B SaaS product,expertise in managing a portfolio of 5 - 10 large enterprise customers, managing a book of business with $5M+ in ARR

• Excellent problem-solving skills and ability to configure and analyze SaaS products for customer needs

• Strong project management skills, with ability to manage enterprise implementations

• Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers

• Proficiency with AI, LLMs, and experience in building and piloting solutions to streamline and automate customer success initiatives.

• Experience working in high growth startups

• Role is based in London

Nice to Haves

• Experience in financial planning, carbon management, travel, procurement, consulting, sustainability, environmental management, or related fields

• Experience working directly with a Founder

• Experience in sustainability, environmental management, or related fields

• Domain proficiency of enterprise planning processes, such as financial planning or sales planning

• Domain proficiency of carbon management and familiarity with the complexities and opportunities for emissions reduction

• Proven track record in pre-sales, including leading demos and solution design sessions

• Ability to travel as needed to meet with customers and support implementations

• Data is your superpower, you love learning from customers, looking at the big picture, and iterating on your process to win

• Multilingual

Responsibilities

• Serve as the strategic liaison and General Manager for a portfolio of ~5–10 large enterprise customers, driving their success journey and ARR growth of $2M+.

• Identify opportunities for upselling and cross-selling additional products and services to existing customers.

• Ensure customers are realizing maximum value from Clarasight by leading initiatives that drive adoption, satisfaction, and long-term retention.

• Identify and drive expansion opportunities, including upsells, cross-sells, and renewals, while navigating complex deal structures in collaboration with Sales, Product, and Business Operations.

• Partner with Product and Engineering teams to prioritize feature enhancements, align on roadmaps, and advocate for customer needs to evolve the platform and user experience.

• Manage customer onboarding and implementation programs to ensure smooth deployments and rapid time-to-value.

• Serve as an internal and external expert on Clarasight’s product, value proposition, and competitive landscape.

• Analyze and communicate data-driven insights to help customers make informed decisions and achieve decarbonization goals.
  

Types of Tasks You Will Own

• Designing a rollout plan for a customer’s Clarasight program, including change management and adoption strategies.

• Performing ad hoc analyses using customer data outside of Clarasight to identify optimization opportunities or support business decisions.

• Leading cross-functional teams to align on customer priorities, product requests, and strategic initiatives.

• Preparing executive-level presentations that tell a compelling story about impact, ROI, and strategic recommendations that drive value delivery.

• Defining key performance indicators (KPIs) for customer success initiatives, monitoring progress, and tracking outcomes to ensure customers achieve measurable value and business objectives.

• Gather feedback from customers to inform product roadmap and feature prioritization.

Diverse Perspectives

We know that innovation thrives on teams where diverse points of view come together to solve hard problems in ways that are just now possible. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences. Please be prepared to share with us how your perspective will bring something unique and valuable to our team.

We Offer

• Generous stock options in our early stage startup for full time members of the team

• Robust benefits for full-time employees including full medical, dental and vision insurance, and sustainability benefit ($500 annually to spend on increasing personal sustainability)

• Opportunity to work directly for a company founder

• Role Growth - We're excited to build a team whose roles, responsibilities, and comp grow as we do

• Working among a diverse, expert team at the forefront of sustainability and enterprise planning

• No visa sponsorship is available for this position.